[Remote] Senior Project Manager - Professional Services
Note: The job is a remote job and is open to candidates in USA. MongoDB is hiring a Senior Project Manager to lead complex, customer-facing Professional Services engagements from delivery strategy through closeout. The role owns customer outcomes and engagement health, aligning stakeholders, managing scope, schedule, risks, and resources, and leading governance and executive reviews.
Responsibilities
- Lead complex Professional Services engagements from kickoff through closeout, maintaining continuity, accountability, and focus on value realization
- Own delivery accountability for customer requirements, execution, and business outcomes, keeping work aligned to customer priorities
- Drive alignment, planning, and execution using industry-standard delivery practices across scope, schedule, milestones, risks, dependencies, governance, and success measures
- Serve as the primary interface to the customer executive sponsor and own financial accountability for overall engagement health
- Shape and structure delivery and scope by clarifying objectives, guiding priorities and tradeoffs, and translating business goals into an executable delivery approach
- Partner closely with customer stakeholders and MongoDB account, services, and technical teams to build alignment, remove blockers, and sustain momentum
- Balance customer outcomes with business objectives, using sound judgment to manage risk, commercial awareness, resource efficiency, and overall engagement health
- Lead governance cadences, including executive reviews and quarterly business reviews, to reassess priorities and keep resources focused on the highest-value work
Skills
- 8+ years in a project manager or delivery leader role, with a proven track record of leading projects for enterprise-scale clients in a SaaS product company
- Strong executive communication and leadership skills, with credibility across senior customer stakeholders and internal cross-functional teams
- Strong command of delivery fundamentals, including scope management, milestone planning, dependency management, risk management, executive reporting, and escalations
- Comfort operating in technical environments, paired with strong Professional Services business acumen across delivery economics, resource planning, commercial awareness, and engagement health
- Demonstrated problem-solving ability, strong judgment, and comfort navigating ambiguity, tradeoffs, and complex delivery decisions
- Proven leadership delivering outcomes across cross-functional teams and customer stakeholders, with the ability to influence, align, and drive accountability without direct authority
- Experience leading database, cloud, modernization, or software delivery initiatives
- Familiarity with MongoDB products, services, and common customer transformation journeys
- Familiarity with AI and Agentic application architectures, ecosystem services, and emerging customer use cases
- Practical experience leading the delivery of AI-integrated projects
Benefits
- For eligible U.S.-based employees: equity
- For eligible U.S.-based employees: participation in the employee stock purchase program
- For eligible U.S.-based employees: flexible paid time off
- For eligible U.S.-based employees: 20 weeks fully-paid gender-neutral parental leave
- For eligible U.S.-based employees: fertility and adoption assistance
- For eligible U.S.-based employees: 401(k) plan
- For eligible U.S.-based employees: mental health counseling
- For eligible U.S.-based employees: access to transgender-inclusive health insurance coverage
- For eligible U.S.-based employees: health benefits offerings
Company Overview
Company H1B Sponsorship