[Remote] Software Solution Consultant
Note: The job is a remote job and is open to candidates in USA. STERIS Corporation is a leading global provider of products and services that support patient care with an emphasis on infection prevention. As a Software Solution Consultant, you will partner with healthcare customers to implement and adopt STERIS SPM, configuring software, delivering training, and providing support to ensure successful outcomes.
Responsibilities
- Partner with healthcare Customers to understand their workflows, operational goals, and implementation requirements
- Configure software solutions to align with Customer processes and best practices
- Set up, test, and troubleshoot hardware including PCs, barcode scanners, label printers, document scanners, and related peripherals
- Participate in solution design discussions and help translate Customer requirements into system configurations
- Develop and deliver training programs for managers, super users, and frontline staff
- Facilitate on-site and virtual training sessions before and during implementation
- Lead or support Customer go-live activities, including user support, issue resolution, and adoption monitoring
- Troubleshoot software, hardware, and workflow-related issues throughout the implementation lifecycle
- Provide post-go-live support to ensure successful adoption and system performance
- Manage multiple implementation projects simultaneously while meeting project timelines and Customer expectations
- Document implementation activities and maintain accurate records within CRM systems
- Contribute to continuous improvement initiatives by identifying opportunities to enhance implementation processes and training materials
- Travel extensively throughout the United States and Canada to support Customer implementations and training
Skills
- Bachelor's degree plus 4 years of relevant professional experience or high school diploma/GED plus 12 years of relevant professional experience in lieu of degree
- Ability to travel up to 75% annually throughout the United States and Canada
- Experience supporting multiple projects simultaneously in a Customer-facing environment
- Experience delivering software training to end users and business stakeholders
- Knowledge of tracking software and related hardware components
- Experience working with software, networking, hardware configuration, and troubleshooting
- 1–3 years of experience in Healthcare Sterile Processing, Materials Management, Perioperative Services, or a related healthcare environment
- Hands-on experience using CRM platforms
- Proficiency with Microsoft PowerPoint, Excel, and Word
- Prior implementation consulting or Customer success experience within healthcare or SaaS environments
Benefits
- Extensive Paid Time Off and (9) added Holidays
- Excellent Healthcare, Dental and Vision Benefits
- Long/Short Term Disability Coverage
- 401(k) with a company match
- Maternity and Paternity Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition Reimbursement and continued education programs
- Excellent opportunities for advancement in a stable long-term career
- This position is eligible for bonus participation
Company Overview
Company H1B Sponsorship