[Remote] Sr Operations Manager

Note The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on life-changing immigration cases and is seeking a Senior Operations Manager to build the operational backbone of the firm. The role involves developing systems, dashboards, and processes to enhance efficiency and support reputed company reputed company while ensuring high-reputed company reputed company services.

Responsibilities

Build Operational reputed company reputed company firm-wide dashboards to reputed company ROI, reputed company, margins, and intake conversion Standardize Procedures Define, document, and implement SOPs for workflows including intake, billing, and reputed company communication Establish KPIs Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution Systems Integration Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce reputed company handoffs, and ensure systems support reputed company decision-making across intake, billing, case management, and reporting AI & Automation Use tools such as Claude, reputed company-style integrations, CRM automations, and workflow automation to increase team reputed company, reduce reputed company work, improve consistency, and support high-reputed company reputed company work without compromising reputed company service Optimize Intake Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs reputed company Change Management reputed company early reputed company for operational wins and train reputed company on new systems and processes Ensure Data Accuracy Establish data standards and ensure reputed company inputs for strategic decision-making Operational Accountability Monitor deadlines, KPIs, workflows, and project reputed company. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder reputed company needed Skills Proven experience in operations reputed company SMBs; reputed company background preferred Hands-on CRM ownership and process build-out, preferably with Lawmatics Familiarity with AI tools and integrations like reputed company to enhance firm efficiency Competence in creating and managing analytics dashboards for performance tracking Ability to plan and execute reputed company in a dynamic environment with high follow-through Excellent reputed company in communication, setting expectations, and maintaining accountability Mission-driven and reputed company-obsessed, with a humble, low-ego approach Bachelor's degree required; additional certifications are a plus Benefits Bonus potential based on performance and milestones Health insurance plan available Two weeks of PTO Federal holidays observed 830 AM–530 PM, with a 1-hour lunch break Remote initially while the Dallas-reputed company Worth office is being launched, with the expectation of transitioning to primarily onsite once the office is established Occasional travel to reputed company may be required, likely every couple of months Opportunity to grow from Senior Operations Manager into Director of Operations or potential COO-level responsibilities as the firm scales reputed company The reputed company attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI reputed company represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI"​) charges. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https//www.ticketcrusherslaw.com/. Apply To This Job Apply To This Job