[Remote] Sr. Project & Program Manager

Note: The job is a remote job and is open to candidates in USA. Pinterest is a platform that helps people find creative ideas, discover new possibilities, and plan meaningful experiences. The Sr. Project & Program Manager will build and run systems that capture, synthesize, and activate field intelligence across Ads Product Marketing, partnering with Product Marketing, Product, Sales, and Strategy and Ops teams to improve product strategy, messaging, and enablement.

Responsibilities

• Own the Voice of Sales program end-to-end — design and run structured mechanisms that continuously collect, tag, and synthesize insights from Sales and customer-facing teams
• Build and manage Voice of Customer infrastructure — establish repeatable processes for capturing advertiser and customer signals and route them to the right PMM and Product stakeholders
• Facilitate the translation of field and customer insights into actionable outputs — oversee recurring reporting and synthesis that make it easy for PMMs and PMs to act on what they're hearing
• Close the feedback loop with Sales — ensure Sales teams receive timely, transparent updates on how their input is influencing roadmap decisions, messaging priorities, and enablement resources
• Design and build internal tools that scale how we capture, organize, and distribute insights — including AI-assisted workflows, structured intake forms, tagging systems, dashboards, and knowledge bases that reduce manual lift and increase signal quality

Skills

• 8+ years of experience in program management, product marketing operations, or a related role — ideally in a product-led or go-to-market environment
• Bachelor's degree in a relevant field such as Business Administration , or equivalent experience
• Demonstrated experience building or running structured feedback and listening programs (e.g., Voice of Customer, Voice of Sales, win/loss, field advisory programs) — including owning the full cycle from intake to insight delivery
• Proven ability to design and build internal tools and workflows — including AI-assisted systems, structured intake and tagging frameworks, dashboards, and knowledge bases that scale cross-functional insight sharing
• Strong cross-functional collaboration skills, with experience working across Product Marketing, Product, and Sales teams to drive alignment and influence roadmap and GTM decisions
• Excellent synthesis and communication skills — you can take qualitative and quantitative field input and turn it into clear, compelling narratives and reports for different audiences, from ICs to leadership
• Experience creating and managing recurring reporting programs
• Highly organized and proactive, with a track record of building scalable processes and sources of truth in ambiguous, fast-moving environments
• Comfortable with a broad toolkit — project management platforms, survey tools, wikis, dashboards, and presentation tools — and able to quickly ramp on internal systems
• Experience using AI-enabled tools in day-to-day workflows and artifact creation
• This position is not eligible for relocation assistance
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country
• US based applicants only
• Nice to have: experience supporting product marketing teams; experience working with globally distributed sales organizations

Benefits

• The position is also eligible for equity.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.

Company Overview

Company H1B Sponsorship