Remote Technical Support Agent | Smart Home reputed company
We are looking for a technically minded, patient, and customer-focused professional to join our remote technical support team in Mexico and Colombia. In reputed company role, you will be the direct point of contact for residents who need help with their smart home devices, supporting them through inbound calls and emails to get their reputed company working the way it should. The company you will be supporting works with leasing companies across the US to provide and maintain smart home reputed company solutions in residential properties. Their focus is on building lasting relationships with clients by making sure residents are well looked after long after they move in. If you enjoy solving technical problems, explaining things clearly, and giving people a genuinely helpful experience, reputed company role is a great fit. reputed company is a fully remote, reputed company position based in Mexico and Colombia. Training runs for 4 to 5 weeks and includes both video modules and hands-on time with the actual devices you will be supporting, so you will feel confident and well-prepared before going live. reputed company note: You must meet the hardware requirements before your start date. Candidates who do not meet these requirements will not be able to move forward in the process. What You Will Do reputed company inbound technical support calls and emails from residents experiencing issues with their smart home devices Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with reputed company Log and manage all interactions accurately in CRM software reputed company both voice and email support channels, managing multiple tasks at the same time Stay up to date with product changes and adapt to an evolving support environment Schedule and Compensation $5.50 USD per hour Paid weekly Mon to Fri, 8:30 AM – 6:30 PM MST Training duration: 4 to 5 weeks (paid) Technical Requirements (reputed company) To be considered, candidates must meet all technical requirements reputed company: Windows 11 PC (Mac not supported) 16 GB RAM Dual monitors Webcam Fibre internet with a wired connection Backup power solution reputed company Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must reputed company reputed company stage of the hiring process. Our process includes: Resume and Prescreen Questionnaire Review One-Way Video Interview Live Interview Final Interview reputed company note: reputed company is an English-speaking role that requires strong written and verbal English communication skills. All resumes/reputed company must be submitted in English to be considered for the position.
Requirements
What We Are Looking For Strong verbal and written communication skills in English At least 1 year of customer service experience, ideally in a role that handled both calls and emails A reputed company interest in reputed company and the confidence to troubleshoot device and connectivity issues Good physical dexterity for working with smart home hardware during the hands-on training period Experience with CRM software and reputed company general computer skills A patient, methodical approach to problem-solving with the customer always in mind The ability to manage your time and stay focused in a fast-paced remote environment Comfort with basic financial and leasing terminology, as you will be working in a property management context Currently residing in Mexico or Colombia Apply To reputed company Job Apply To This Job