[Remote] Traveling Community Operations Support Manager

Note: The job is a remote job and is open to candidates in USA. AIR Communities is a multifamily apartment owner and operator focused on operational excellence, resident satisfaction, and teammate growth. The Traveling Community Operations Support Manager provides leadership and operational support across communities facing vacancies, performance challenges, acquisitions, and transitions, while improving operations, coaching teams, and supporting resident experiences.

Responsibilities

• Serve as the acting Community Manager for assigned communities, providing leadership and operational oversight during staffing vacancies, transitions, and other critical business situations
• Partner with Regional Managers and onsite teams to improve occupancy, leasing performance, resident retention, customer service scores, and overall property performance
• Analyze community performance metrics and implement strategic action plans designed to drive leasing activity, increase revenue, and enhance operational efficiency
• Provide hands-on coaching, mentoring, and training to community teams, helping develop talent and reinforce AIR's operational standards and best practices
• Support communities facing operational hardships, staffing challenges, or performance concerns by quickly assessing needs and executing improvement strategies
• Lead onboarding and integration efforts for newly acquired communities joining the AIR portfolio, ensuring seamless implementation of company processes, systems, culture, and service standards
• Provide oversight of financial performance, including budgeting, forecasting, expense management, and profitability initiatives
• Collaborate with Operations, Service, and Regional leadership teams on property audits, compliance initiatives, and corrective action plans
• Serve as a subject matter expert in community operations, leasing excellence, financial management, and team development
• Build strong relationships across AIR's portfolio while acting as a culture ambassador and trusted operational partner

Skills

• Ability and willingness to travel up to 75% of the time, including extended assignments throughout AIR's portfolio
• Easy access to a major airport
• Minimum of 5 years of multifamily property management experience
• Minimum of 2 years' experience as a Community Manager overseeing day-to-day property operations.
• Proven success improving occupancy, leasing performance, resident satisfaction, and operational results
• Demonstrated ability to lead through change, stabilize operations, and drive results in challenging situations
• Outstanding coaching, team-building, and leadership skills with the ability to influence and develop teams across multiple locations
• Excellent communication, customer service, problem-solving, and organizational skills
• Ability to quickly adapt to new markets, teams, and business environments while maintaining a high level of performance and professionalism
• Experience managing large, complex, or high-volume communities preferred
• Multi-site supervision or regional support experience strongly preferred

Benefits

• Target annual bonus
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision, and life insurance options
• HSA/FSA plans
• Short and long-term disability paid by the company
• 401(k) plan with employer contribution
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service
• Commuter benefits
• Pet insurance
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Company Overview