Retail Store Manager

Location: Coral Gables, FL Employment Type: Full-Time, Salaried/Exempt Salary: starting at $80,000 annually, plus manager bonus program eligibility Kilwins has been creating enjoyment and making people happy since 1947. We’re looking for an experienced, hands-on Store Manager to lead a Company Store team and deliver the hospitality, quality, and handcrafted products our guests know and love. Our values are simple: Treat others as you want to be treated. Do your best. Have fun. THE OPPORTUNITY The Store Manager owns the team and full operation of the store, including the customer experience, staffing, training, sales, labor, inventory, confection production, food safety, and financial performance. This is an active leadership role. You’ll lead from the sales floor, work alongside the team, and step in wherever attention is needed. WHAT YOU’LL DO Recruit, schedule, train, coach, and develop a dependable, customer-focused team. Lead from the sales floor, model exceptional hospitality, and resolve customer concerns. Manage sales, labor, budgets, P&L results, cash controls, inventory, ordering, merchandising, equipment, and reporting. Set goals, monitor performance, and use business results to improve store operations. Oversee confection production, product availability, quality, food safety, sanitation, and workplace safety. Build community relationships that support recruiting, store visibility, and sales. Become certified in all store zones and required production processes, then train and coach the team in those areas. WHO THRIVES HERE You may be a great fit if you: Have retail, hospitality, food-service, or related management experience. Lead by example and are comfortable spending most of your time on the sales floor. Can develop people, manage performance, and hold others accountable respectfully. Understand budgets, labor, inventory, and operating results. Stay steady, organized, and solution-focused when priorities change. Are comfortable learning technology and confection-production processes. THE SWEET TRUTH & HURDLES This onsite role requires availability based on business needs, including days, evenings, weekends, holidays, and seasonal peaks. Occasional company-related travel may be required. You must be able to stand and walk for prolonged periods, bend and reach frequently, work near food-production and refrigeration equipment, and lift up to 50 pounds with or without reasonable accommodation. ServSafe Manager certification is required. If you do not already hold it, Kilwins will pay for you to obtain it within the required timeframe. WHAT WE PROVIDE Competitive salary: starting at $80,000 annually, plus manager bonus program eligibility Medical, dental, and vision insurance 401(k), HSA, and disability coverage 50% employee discount at Kilwins Company Stores Paid training in Kilwins systems and production processes Opportunities to develop your team and grow the business Employment is contingent upon successfully completing applicable background-check and drug-screening requirements. This position is not eligible for relocation assistance, employer-sponsored work authorization, or remote work. Kilwins Chocolates Franchise, Inc. is an Equal Opportunity Employer and a Recovery Friendly Workplace. We maintain a smoke-free, vape-free, and drug-free workplace.