Retinal Camera Operator - Eye Exam Specialist
Company Description
WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. Join us as we put healthcare on a better path!!
Job Description
Job Description Retinal Camera Operator - Eye Exam Specialist is primarily responsible for performing scheduled diabetic eye exams (retinal screenings) for members at the provider practice using imaging equipment supplied and trained on by the company. Travel to and from appointments is covered by the company. Success in this role requires comfort operating specialized retinal imaging equipment (full training and camera provided), strong attention to detail, and a willingness to travel daily to provider practices for scheduled eye exam appointments. WHAT YOU'LL BE DOING - This role will require up to 100% paid field travel in the Atlanta, GA area. Qualified candidates must reside locally. - Working in a field-based role, traveling to provider practices and patient homes for scheduled eye exam appointments, while engaging virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days. - Traveling to provider practices on a scheduled appointment basis to perform diabetic eye exams (retinal screenings) using company-provided imaging equipment and supporting the closure of eye exam and related quality gaps. - Completing company-provided training on retinal imaging equipment and eye exam procedures prior to conducting exams independently and maintaining competency through ongoing training as needed. - Managing a daily eye exam appointment schedule, confirming appointments with practices and patients in advance, and coordinating travel logistics, with all mileage and travel expenses associated with eye exam visits being covered by the company. - Building and maintaining strong working relationships with co-workers, customers, providers, payers, and care teams. - Performing other duties as assigned to support quality improvement, reporting, patient outreach, and customer success. QUALIFICATIONS WHAT YOU'LL NEED FOR SUCCESS - Willingness and ability to travel daily, up to 100%, to provider practices to perform scheduled eye exams; no prior eye exam or imaging experience required, as full training and equipment are provided by the company. - Must have a valid driver’s license and reliable transportation. - Associate degree or greater in a related field. - Minimum of 1–3 years of experience in a healthcare setting. - Knowledge of medical terminology, quality measures, medical billing, or coding. - Proficiency using Microsoft Excel, PowerPoint, Word, Outlook, Teams, and multiple healthcare-related systems or applications. - Strong verbal and written communication skills. - Strong attention to detail, organizational