Salesforce QA Analyst
emergiTEL is hiring a Salesforce QA Analyst for our client in the Financial Services industry. Contract Duration: 3 Months with possible extension Location: Calgary, AB – 100% Remote
Job Description
Responsibilities - Assess testing requirements and provide estimates for testing effort and resource needs. - Develop test plans, test cases, and test scripts using a risk-based testing approach. - Prioritize test execution activities based on business and technical risk. - Work closely with the QA Lead – Enterprise CRM to ensure the quality and completeness of all testing deliverables. - Execute testing for Salesforce solutions and integration components, leveraging automation techniques where appropriate. - Support end-to-end testing across all system components and integrations. - Analyze the impact of changes on test environments, test plans, and integrated systems. - Collaborate with project stakeholders, team leads, vendors, and internal resources at various organizational levels. - Apply preventative quality practices including peer reviews, walkthroughs, and documentation reviews. - Ensure test data is sufficient, secure, and compliant with privacy and confidentiality requirements. - Participate in requirements change management and test condition management activities. - Report testing progress, status, risks, and issues to project stakeholders. - Capture lessons learned and contribute to testing best practices and knowledge repositories. - Ensure adherence to Quality Assurance Office standards and procedures. - Identify, assess, and resolve risks that may impact project milestones and deliverables. Required Qualifications - Degree in Computer Science, Software Development, or a related field, or equivalent practical experience. - Minimum 5 years of experience in Quality Assurance and software testing. - Experience with both automated and manual testing tools and methodologies. - Proven experience creating and managing test plans, test cases, and automated/manual test scripts. - Experience with SAP CRM, Salesforce CRM, and Salesforce Financial Services Cloud (FSC). - Familiarity with the Financial Services industry. - Knowledge of Salesforce configuration, development, deployment processes, and testing within automated CI/CD pipelines. - Strong analytical, communication, and stakeholder management skills. Project Overview - Transaction Dispute Management project focused on implementing Visa Debit Disputes and Visa Debit Fraud intake processes within an existing Salesforce Financial Services Cloud environment. Vacancy Status - This is an active position currently open for hiring. Use of Artificial Intelligence - No artificial intelligence (AI) is used in the screening or selection process. - All applications are reviewed by our recruitment team. Equal Opportunity - emergiTEL is committed to creating a diverse and inclusive workplace. - We welcome applications from all qualified individuals regardless of background. - Hiring decisions are based solely on skills, experience, and qualifications relevant to the role.