Scheduling Coordinator Supervisor

Scheduling Coordinator Supervisor Pay: $30.00 per hour Location: Fully Remote (U.S. – Massachusetts residence strongly preferred) Employment Type: Full-Time, Contract Contract Length: Through December 31, 2026 Schedule: Monday–Friday Pay Rate: $30.00 per hour About Legacy Care Group Legacy Care Group (LCG) is a nurse-led healthcare organization dedicated to providing high-quality healthcare services to underserved and vulnerable populations. We partner with healthcare organizations to deliver essential clinical services and support effective care coordination. LCG is seeking an organized, proactive, and detail-oriented Scheduling Coordinator Supervisor to oversee a team of four Scheduling Coordinators supporting the Care Planning Unit for CareSource. This is a supervisory position combining team leadership, scheduling operations, productivity monitoring, and direct member outreach. The Supervisor will provide day-to-day guidance and oversight to the scheduling team while maintaining a reduced individual workload of calls and appointment scheduling. The ideal candidate is an effective communicator who can manage competing priorities, monitor performance, identify workflow challenges, and help a remote team consistently meet scheduling goals. Essential Duties and Responsibilities Team Supervision and Oversight Provide day-to-day supervision and operational support to a team of four Scheduling Coordinators. Monitor individual and team productivity, including call volume, outreach attempts, appointment scheduling, and completion of assigned tasks. Establish daily priorities and reinforce productivity expectations and scheduling deadlines. Review shared tracking tools and reports to monitor progress, identify gaps, and address outstanding work. Provide coaching, feedback, and guidance to support employee performance and accountability. Assist team members with scheduling challenges, difficult calls, cancellations, and other operational issues. Help maintain consistent scheduling procedures and documentation practices across the team. Identify workflow inefficiencies and recommend improvements to increase productivity and accuracy. Communicate operational updates, concerns, and performance trends to management. Help distribute workloads and address scheduling backlogs as needed. Scheduling and Member Outreach Maintain a reduced individual workload of outbound calls, and appointment scheduling while overseeing the team’s overall performance. Oversee scheduling activities for a group of nurse assessors responsible for conducting in-home care planning assessments. Ensure the scheduling team makes timely outreach attempts and accurately documents member interactions. Support the coordination and confirmation of in-home assessment appointments. Communicate with nurse assessors regarding schedules, cancellations, changes, and important member-specific information, including special conditions or directions needed to complete visits. Help coordinate geographically efficient nursing schedules to minimize travel time between appointments. Assist with resolving scheduling conflicts and addressing barriers to appointment completion. Ensure members are treated with courtesy, empathy, and professionalism throughout the scheduling process. Support the use of telehealth platforms and other approved tools to facilitate member appointments when appropriate. Assist with member outreach and scheduling coverage when needed to maintain operational goals. Reporting and Administrative Responsibilities Maintain and review shared Excel spreadsheets, scheduling trackers, and productivity reports. Use Microsoft Excel to organize data, monitor team performance, identify trends, and maintain accurate operational records. Use Microsoft SharePoint to access, organize, and maintain shared documents and team resources. Use Microsoft Teams and Outlook for daily communication, team coordination, meetings, and email correspondence. Work within live shared lists and ensure information is updated accurately and consistently. Monitor the accuracy and completeness of scheduling documentation and outreach records. Help develop and maintain standardized workflows, tracking tools, and reporting procedures. Maintain member confidentiality and comply with applicable privacy and security requirements. Perform additional duties as assigned by the supervisor or management.

Required Qualifications

Associate degree or equivalent relevant work experience. Previous supervisory, team lead, or management experience, preferably overseeing scheduling, customer service, call center, or administrative operations. At least two years of professional experience, including customer service, scheduling, or a related field. Demonstrated proficiency in Microsoft Excel is required, including experience working with spreadsheets, tracking data, and maintaining shared lists. Experience with Microsoft SharePoint is required. Experience with Microsoft Teams is required. Experience with Microsoft Outlook is required. Experience working with live, shared spreadsheets and updating information in real time. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to manage competing priorities and oversee multiple workflows simultaneously. Ability to monitor productivity, communicate expectations, provide feedback, and address performance concerns. Strong problem-solving skills and the ability to work independently in a remote environment. Ability to handle a high volume of calls while maintaining professionalism and accuracy. Ability to exercise sound judgment when handling confidential or sensitive information. Comfort learning new software, scheduling systems, and electronic documentation platforms. Reliable internet access and a suitable remote work environment.

Preferred Qualifications

Bachelor’s degree. Previous experience supervising a remote team. Experience with healthcare scheduling, patient access, care coordination, or member services. Experience with MDS scheduling or coordinating nurse assessments. Familiarity with GuidingCare or similar healthcare management platforms. Experience in a healthcare environment with knowledge of HIPAA and member confidentiality requirements. Experience creating productivity reports, maintaining operational trackers, or developing standardized workflows. Familiarity with electronic medical records or healthcare scheduling systems. Experience working with diverse populations, including individuals with disabilities. Bilingual abilities, particularly Spanish, Vietnamese, Portuguese, or Russian. Ideal Candidate The ideal candidate is a hands-on leader who can balance employee oversight with individual scheduling responsibilities. This person is comfortable working with productivity data, maintaining detailed spreadsheets, identifying operational issues, and ensuring team members meet established expectations. The successful candidate will be proactive, organized, and comfortable providing constructive feedback and holding team members accountable. Strong Microsoft Excel skills and experience with collaborative Microsoft Office tools are essential to success in this role. Candidates should be comfortable working independently in a remote environment while maintaining consistent communication with management, nurse assessors, and scheduling staff. Why Join This Initiative? This is an opportunity to contribute to an important healthcare initiative while helping a dedicated scheduling team coordinate essential assessments and support personalized care planning for Massachusetts members. Job Types: Full-time, Contract Pay: $30.00 per hour Expected hours: 40.0 per week Application Question(s) Do you have professional experience using Microsoft Office? (Excel, Teams, Outlook, SharePoint?) Can you start 11/9? Please describe your previous supervisory or team lead experience. Education: Associate (Required) Location: Massachusetts (Required) Work Location: Remote