Front Desk Clerk

Company Description

Amazon Global Military Affairs (GMA), part of Amazon eXperiences and Upskilling (AXU), focuses on making Amazon the most military-friendly company worldwide. Since 2019, GMA has supported veterans, service-leavers, and military spouses by improving programming, policies, and access to resources that help hire, retain, and develop over 50,000 military-connected employees. The team designs inclusive programs across key stages of the employee journey to support professional growth, wellness, and a strong sense of community. By aligning with Amazon’s “Together” framework, GMA creates an environment where military-connected talent can thrive and advance their careers at Amazon. Role Description This is a full-time remote role for a Front Desk Clerk within Amazon Global Military Affairs. The Front Desk Clerk will serve as the first point of contact for internal and external stakeholders, handling incoming calls, responding to inquiries, and directing individuals to appropriate resources. Responsibilities include managing virtual reception duties, maintaining digital records, scheduling and confirming meetings, and supporting day-to-day clerical tasks for the team. The role will also assist with coordinating information for military-connected employees, providing high-quality customer service, and ensuring timely, accurate communication. This position requires consistent, reliable virtual presence during standard working hours and collaboration with team members across multiple locations.

Qualifications

Strong customer-facing skills, including Customer Service and Communication, to interact professionally with diverse military-connected and non-military stakeholders. Proficiency in front office operations, including Receptionist Duties and Phone Etiquette, to manage calls, inquiries, and virtual reception workflows. Solid administrative capabilities, including Clerical Skills such as data entry, document management, scheduling, and basic record keeping. Comfort with remote work tools, including email, video conferencing platforms, and shared document systems. Ability to prioritize tasks, maintain attention to detail, and meet deadlines in a fast-paced environment. Professional, inclusive approach to working with veterans, service-leavers, and military spouses; prior experience with military communities is a plus. High school diploma or equivalent required; additional education or training in office administration, business, or a related field is beneficial.