Seasoned Remote Customer Experience Representative & Patient Advocacy Champion – Elevate Healthcare Journeys with brighthush

Welcome to brighthush – Where Compassion Meets Innovation

brighthush is not just a startup; it’s a movement that is reshaping how patients experience the U.S. healthcare system. Since our founding in 2022, we have partnered with millions of individuals, turning bewildering medical jargon and labyrinthine insurance processes into clear, actionable guidance. Our mission is simple yet powerful: give every patient a single, trusted advocate who walks them through appointments, insurance questions, and treatment plans with empathy, precision, and heart.

Backed by leading venture capital and a passionate, fully remote U.S. team, brighthush is scaling fast while staying true to our core values. We thrive on urgency, continuous improvement, and a culture that celebrates every win—big or small. If you’re ready to make a tangible difference in people’s lives and grow alongside a high‑energy, mission‑driven team, you belong here.

Role Overview: Remote Customer Experience Representative & Patient Advocacy Specialist

As a frontline member of brighthush, you will be the voice that patients trust. Your day-to-day will involve guiding patients and internal advocates through complex journeys, ensuring every interaction is seamless, supportive, and life‑changing. You’ll blend customer service excellence with deep empathy, turning challenges into opportunities for improvement.

Key Responsibilities

• Master the brighthush Ecosystem: Rapidly absorb our suite of tools—CRM, help‑desk software, knowledge base, and communication platforms—to deliver consistent, high‑quality support.
• Deliver World‑Class Customer Service: Engage patients and advocates via phone, email, and chat, embodying our brand values of empathy, clarity, and efficiency.
• Collect & Act on Feedback: Capture, analyze, and report patient and advocate feedback, driving continuous improvement of our platform and service.
• Build Strong Relationships: Establish trust with every stakeholder, ensuring they feel heard, understood, and supported throughout their journey.
• Resolve Complex Inquiries: Handle a wide spectrum of issues—from appointment confirmations to in‑depth troubleshooting—seeking complete satisfaction.
• Report & Escalate Issues: Identify friction points, document root causes, and collaborate with cross‑functional teams to implement lasting solutions.
• Collaborate with the Team: Share insights, propose improvements, and contribute to a culture of continuous learning and high performance.

Essential Qualifications

• Minimum of 2 years of customer service experience, preferably in a remote or virtual environment.
• Proven ability to manage high‑volume, multi‑channel support (phone, email, chat).
• Strong written and verbal communication skills in English.
• Experience troubleshooting technical issues and guiding users through basic tech solutions.
• High emotional intelligence and the ability to remain calm under pressure.
• Self‑motivated, organized, and able to work independently while collaborating with a distributed team.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Experience in the healthcare or health‑tech industry.
• Familiarity with CRM or help‑desk platforms (e.g., Salesforce, Zendesk).
• Knowledge of HIPAA or other healthcare privacy regulations.
• Previous experience in a startup environment or with rapid growth.
• Multilingual abilities (any language other than English).

Skills & Competencies

• Customer‑Centric Mindset: Always prioritize the patient’s needs and experience.
• Problem‑Solving: Quickly diagnose issues and implement effective solutions.
• Communication: Clear, concise, and empathetic communication across all channels.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Collaboration: Work seamlessly with cross‑functional teams—product, engineering, marketing, and advocacy.
• Data‑Driven: Use metrics and feedback to inform decisions and improvements.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Remote Customer Experience Representative, you’ll enjoy:

• Structured onboarding and continuous training programs that keep you at the cutting edge of customer support and healthcare advocacy.
• Mentorship from senior advocates, product leaders, and engineering experts.
• Clear pathways to transition into product management, advocacy, or engineering roles.
• Regular feedback loops and performance reviews focused on growth and impact.
• Access to industry conferences, webinars, and a curated library of learning resources.

Work Environment & Culture at brighthush

Our culture is built on the pillars of urgency, precision, and heart. We are a high‑energy, mission‑driven team that values:

• Transparency and open communication—every voice matters.
• Inclusivity and respect for diverse perspectives.
• Work‑life balance, supported by flexible schedules and fully remote work.
• Continuous improvement—every team member is encouraged to suggest ideas and drive change.
• Celebration of successes, both big and small, through virtual shout‑outs and occasional in‑person retreats.

Compensation & Benefits

We offer a competitive package that rewards your expertise and dedication:

• Base salary of $45,000 per year, with performance‑based bonuses.
• Equity in brighthush, aligning your success with the company’s growth.
• Fully covered health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to learning platforms.
• Regular virtual team events and occasional in‑person retreats.

How to Apply

Ready to transform healthcare journeys and make a real difference? We’re excited to hear from you. Click the link below to submit your application and join brighthush in our mission to put patients first.

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