Seasoned Virtual Assistant – Patient Billing & Collections Specialist for Remote Dental Operations

About brighthush and the Remote Dental Landscape

brighthush is a pioneering remote workforce platform that connects highly skilled professionals in Latin America with leading U.S. companies. Our mission is to empower talent, foster inclusive work cultures, and create brighter futures through flexible, border‑less employment. In partnership with a top U.S. dental practice, brighthush is expanding its remote team to support critical billing and collections functions that keep patient care seamless and financially sustainable.

Why Join brighthush?

At brighthush, we believe that remote work should be more than a location—it's a lifestyle. You’ll enjoy the freedom of working from anywhere in Latin America while collaborating with a dynamic U.S. dental team that values precision, empathy, and continuous improvement. Our culture is built on transparency, professional growth, and a commitment to work‑life balance. By joining us, you’ll gain exposure to the dental industry, sharpen your billing and customer service skills, and become part of a global network that celebrates diversity and innovation.

Role Overview

As a Virtual Assistant – Patient Billing & Collections Specialist, you will be the frontline liaison between patients and the dental practice. Your primary focus will be to engage patients in a respectful, solution‑oriented manner, ensuring outstanding balances are resolved while maintaining a positive patient experience. This role blends customer service, billing administration, and basic accounting—ideal for professionals who thrive on detail, communication, and problem‑solving.

Key Responsibilities

• Make outbound calls to patients to discuss outstanding balances, payment options, and collection strategies.
• Review patient charts, billing records, and account ledgers to accurately determine owed amounts.
• Reconcile payments, discounts, insurance contributions, and remaining balances to guarantee ledger accuracy.
• Identify and explain billing discrepancies, insurance adjustments, and payment‑related questions in a clear, empathetic manner.
• Handle sensitive or challenging conversations with professionalism, patience, and empathy.
• Maintain up‑to‑date patient billing information within the practice’s management system.
• Communicate financial information effectively, helping patients understand their balances and payment responsibilities.
• Support additional billing and administrative tasks as needed, such as data entry, report generation, and process improvement initiatives.

Essential Qualifications

• Minimum of 2 years of relevant professional experience in billing, collections, or customer service.
• Strong customer service skills, with a proven track record of handling challenging conversations and resolving concerns.
• Proficiency in numerical analysis and basic accounting—capable of reviewing billing records, interpreting financial data, and reconciling balances.
• Experience or confidence in making outbound calls to discuss outstanding payments with patients or customers.
• Excellent English communication skills, especially over the phone; accents are welcomed.
• Exceptional attention to detail and accuracy when working with financial and billing information.
• Patient, empathetic, and professional demeanor when dealing with difficult or stressful situations.
• Strong organizational skills and the ability to manage responsibilities independently in a remote environment.
• Comfortable learning new software and working with digital tools.

Preferred (Nice to Have) Experience

• Background in healthcare or dental administration.
• Experience with patient billing, insurance claims, accounts receivable, or collections.
• Educational or professional background in accounting, finance, or bookkeeping.
• Familiarity with dental practice management software, particularly CareStack.

Tools & Systems

• CareStack – Dental practice management and patient billing software.
• VoIP / Internet‑Based Phone Systems – For outbound patient calls and communication.
• Computer/Laptop & Headset – Required for daily remote work.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Virtual Assistant in billing and collections, you will:

• Gain hands‑on experience in the dental industry’s financial operations.
• Develop advanced customer service skills, including conflict resolution and empathy‑driven communication.
• Learn to navigate industry‑specific software such as CareStack, enhancing your technical toolkit.
• Participate in regular training sessions on billing best practices, insurance processes, and regulatory compliance.
• Advance into senior billing roles, collections management, or broader financial operations positions within the dental practice or other healthcare organizations.

Work Environment & Culture at brighthush

Our remote team thrives on collaboration, flexibility, and mutual respect. You’ll work alongside a diverse group of professionals who value:

• Clear communication and transparency.
• Continuous learning and skill enhancement.
• Work‑life balance, supported by generous paid time off.
• Recognition of achievements and contributions.
• Inclusive practices that celebrate cultural differences.

Compensation & Benefits

We offer a competitive monthly compensation package in USD, tailored to your experience and performance. As a full‑time contractor, you’ll enjoy:

• 80 hours of paid time off (PTO) annually, which can be used for vacation, holidays, or personal time.
• Full‑remote work from anywhere in Latin America.
• Access to professional development resources and training.
• Opportunity to work with a U.S. dental company, gaining valuable cross‑border experience.
• Supportive onboarding and ongoing mentorship from senior team members.

How to Apply

Ready to bring your billing expertise and customer‑centric mindset to a forward‑thinking remote team? Click the link below to submit your application and take the first step toward a rewarding career with brighthush and our U.S. dental partner.

Apply To This Job

We Look Forward to Hearing From You!

At brighthush, we celebrate talent, dedication, and the drive to make a difference. If you are a detail‑oriented, empathetic professional ready to excel in patient billing and collections, we encourage you to apply today. Join us in shaping a brighter, more inclusive future for remote work and patient care alike.