Second Shift Call Center Representative
Second Shift Call Center Representative You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. The Big Ask Reporting directly to the Customer Service Team Leader, you will promote customer satisfaction by converting incoming customer calls into booked service appointments. Key Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
- Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
- Must be hungry, humble, smart, and coachable.
- You will need to prioritize meticulous note taking.
- Must be detail-oriented.
- The hours are: Tuesday - Friday 12:00PM - 8:00PM, and Saturday 8:00AM - 5:00 PM. In-office hours are from 12-4PM while remote from 4-8PM. Saturday is fully remote.
Why Choose Best Virginia Heating and Cooling
- Competitive pay – $18-20 per hour + Incentive
- Medical Insurance – We pay 100% for you for health, dental, & vision.
- Work life balance – Thirteen (13) days Paid Time Off
- 401k Plan – 3% match at 100% and additional 2% is matched at 50%.
- Latest Technology – Laptop & access to integrated software.
- Paid Training
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, please apply via Indeed. Equal Opportunity Employer
Requirements
- Employment Type: Full-time
- Work Hours: 40 to 50 hours work
- Work Mode: On Site
- Required Education: High school or equivalent
- Required Experience: Entry level
Apply To This Job