Senior B2B Customer Support Specialist – Live Chat, Technical Troubleshooting, and Chargeback Management for FinTech Solutions
About brighthush
brighthush is a trailblazer in the fintech arena, redefining how online merchants protect their revenue streams from chargeback fraud. With a mission rooted in innovation and customer success, we deliver an AI‑powered platform that empowers businesses to manage disputes, recover lost funds, and safeguard their growth. Our product‑first culture, backed by a global community of investors, fuels a relentless pursuit of excellence and a commitment to delivering measurable value to every client.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, purpose‑driven team that thrives on solving complex problems and creating tangible impact for our B2B partners. We value curiosity, ownership, and a collaborative spirit. Whether you’re a seasoned support professional or a recent graduate eager to learn, brighthush offers an environment where your voice matters, your growth is accelerated, and your contributions directly shape the future of e‑commerce protection.
Key Responsibilities
Live Customer Support
- Deliver world‑class support to our B2B clientele via live chat, email, and phone, ensuring every interaction reflects brighthush’s commitment to clarity and empathy.
- Handle a broad spectrum of inquiries—billing, technical, administrative, and chargeback‑related—while maintaining a high level of accuracy and professionalism.
- Provide real‑time guidance on product usage, feature adoption, and best practices, turning complex concepts into actionable steps.
Investigation & Resolution
- Conduct thorough investigations into customer concerns, leveraging data, logs, and cross‑functional insights to identify root causes.
- Develop and execute step‑by‑step resolution plans, coordinating with engineering, product, and finance teams to expedite outcomes.
- Document findings and outcomes in our CRM and ticketing system, Apply for this job