Senior Customer Order Specialist – SAP & EDI Process Excellence Champion – Remote Boise, ID – brighthush – Operations & Supply Chain Excellence
About brighthush
brighthush is a forward‑thinking consumer goods powerhouse that blends innovation, quality, and customer delight into every product we bring to market. From eco‑friendly household essentials to premium pet care solutions, our portfolio touches everyday life and enriches homes, gardens, and pets across the globe. We are not just a brand; we are a community of creators, problem‑solvers, and service‑experts who thrive on collaboration, continuous improvement, and a genuine passion for delivering exceptional experiences to our customers and partners worldwide.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, data‑driven team that values creativity, experimentation, and a relentless focus on process excellence. We empower our people to take ownership, innovate, and grow both professionally and personally. Whether you’re a seasoned customer service veteran or a rising star in operations, you’ll find the support, resources, and opportunities you need to thrive.
Position Overview
We are seeking an experienced Senior Customer Order Specialist to join our brighthush Service Center in Boise, ID. This remote role is pivotal in ensuring that every customer order is processed accurately, efficiently, and with the highest level of service. You will be the bridge between our customers, internal stakeholders, and technology systems, driving standardization, cost‑effective delivery, and continuous improvement across the order lifecycle.
Key Responsibilities
- Resolve customer inquiries and disputes using brighthush, brighthush, and departmental resources, ensuring a seamless experience.
- Process standard orders received via telephone, fax, brighthush, and email, guaranteeing timely invoicing and shipment.
- Identify and correct errors in inbound orders and outbound documents, maintaining data integrity.
- Collaborate with Distribution, Credit, Accounts Receivable, Sales & Operations Planning, and other functional teams to resolve order accuracy, product availability, and timeliness issues.
- Communicate proactively with distribution facilities to secure on‑time shipment and delivery, maintaining service level Apply for this job