Senior Manager, Customer Lifestyle
Senior Manager, Customer Lifecycle & Membership
Ready to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.
What You'll Do
- Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
- Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
- Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
- Improve customer experience, reduce churn, and optimize membership performance.
- Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
- Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.
What We're Looking For
- Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
- 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
- 3+ years leading programs, projects, or teams.
- Strong analytical skills with experience building business cases, forecasts, and performance dashboards.
- Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms.
- Proven ability to turn data into action and deliver measurable business results.
Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success. Apply today!
Bachelor's degree or equivalent in business, analytics, marketing, finance, operations; 7+ years in customer lifecycle or membership programs; 3+ years leading teams; strong analytical skills; ServiceTitan experience preferred.
Key Responsibilities
- growing membership enrollment
- developing lifecycle strategies
- analyzing business data
Skills & Tools
ServiceTitan
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Philadelphia, Pennsylvania, United States
- Salary: USD 100,000 – 150,000 / year
- Languages: English
About Horizon Services
A service company focused on customer growth, retention, and membership programs. — Industry: Retail and Wholesale