Senior Vaccine Customer Representative – Immunization Strategy & Sales Leadership in the New York Metropolitan Area
About brighthush and the Vaccine Industry
brighthush is a global leader in the development, manufacturing, and distribution of vaccines that protect millions of people worldwide from preventable diseases. Our mission is to improve public health by delivering high‑quality, science‑based immunization solutions that are accessible, affordable, and trusted by healthcare providers and patients alike. In a rapidly evolving healthcare landscape, the demand for evidence‑based vaccine education, reimbursement support, and strategic partnership has never been higher. As a Senior Vaccine Customer Representative, you will be at the forefront of this mission, driving immunization rates and health outcomes across the New York metropolitan region.
Why Join brighthush?
- Impactful Work: Your efforts directly influence patient health, helping to prevent serious illnesses and reduce healthcare costs.
- Career Growth: brighthush offers a clear career ladder, mentorship programs, and access to global training resources.
- Innovative Culture: We foster a collaborative environment where diverse ideas are celebrated and data‑driven decisions are the norm.
- Competitive Compensation: Base salary, annual bonus potential, and long‑term incentive plans.
- Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, paid holidays, vacation, and generous sick leave.
- Work‑Life Balance: Flexible remote work options and a supportive team structure.
Key Responsibilities
As the primary point of contact for healthcare providers, pharmacists, and health system leaders within Manhattan South, you will:
- Conduct balanced, evidence‑based product sales presentations that align customer needs with brighthush vaccine attributes, CDC guidelines, and professional society recommendations.
- Serve as a trusted advisor by providing up‑to‑date clinical information, reimbursement strategies, and contract compliance guidance.
- Maintain a deep understanding of the entire brighthush vaccine portfolio and the CDC immunization schedule for both pediatric and adult populations.
- Collaborate with the local Customer Team—including Vaccine Key Customer Leaders, Medical Affairs Leaders, and Regional Medical Directors—to develop and execute territory‑level business plans focused on improving immunization rates.
- Lead quarterly business reviews with key accounts, using analytical tools to assess contract performance and identify opportunities for optimization.
- Educate customers on quality‑based immunization programs, leveraging tools such as Vaccine IQ to track and improve performance metrics.
- Monitor business performance against objectives, providing regular updates to internal stakeholders and adjusting strategies as needed.
- Act as the voice of the customer, gathering feedback on product performance, market dynamics, and emerging needs, and communicating these insights to product and marketing teams.
- Coordinate with cross‑functional teams (Account Executives, Integrated Delivery System teams, Solutions Support) to align customer strategies and maximize impact.
Essential Qualifications
- Bachelor’s degree with a minimum of 3 years of sales experience, or a high school diploma with at least 6 years of equivalent experience in professional sales, marketing, military, or healthcare/scientific fields.
- Proven ability to build trust and demonstrate value in high‑stakes selling environments.
- Strong analytical skills with the ability to segment customer populations, prioritize opportunities, and allocate resources effectively.
- Excellent communication skills—both verbal and written—capable of conveying complex technical concepts to diverse audiences.
- Resilience and tenacity: a track record of overcoming setbacks to meet or exceed objectives.
- Innovative mindset: adept at leveraging new technologies and data analytics to drive business results.
- Valid driver’s license and willingness to travel up to 25% within the assigned territory.
Preferred Qualifications
- Experience in the vaccine or broader pharmaceutical industry.
- Deep understanding of marketing, sales, and support functions within a regulated environment.
- Experience with contract performance management and reimbursement strategies.
- Knowledge of healthcare payer dynamics, managed care organizations, and state policy influences on immunization programs.
Skills & Competencies
- Account Planning & Territory Management
- Strategic Relationship Building
- Data‑Driven Decision Making
- Product & Market Knowledge
- Negotiation & Contract Management
- Cross‑Functional Collaboration
- Customer Feedback & Insight Generation
- Presentation & Public Speaking
- Adaptability & Continuous Learning
Career Path & Development Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Senior Vaccine Customer Representative, you will have the opportunity to:
- Progress to regional or national sales leadership roles.
- Lead cross‑functional projects that shape product strategy and market expansion.
- Participate in global training programs, including advanced sales techniques, clinical science, and regulatory compliance.
- Earn certifications in vaccine science, healthcare economics, and data analytics.
- Mentor junior representatives, fostering a culture of knowledge sharing and continuous improvement.
Work Environment & Culture at brighthush
Our team thrives on collaboration, curiosity, and a shared commitment to public health. You will work alongside passionate professionals who bring diverse perspectives and expertise to the table. We celebrate successes, learn from challenges, and continuously iterate on our processes to deliver the best outcomes for patients and providers.