Service Coordinator

Job Overview Aquaworks, LLC is a family-owned pool equipment repair company based in South Florida. We specialize in diagnosing, repairing, and installing pool pumps, motors, heaters, automation systems, filters, salt systems, and related equipment. We pride ourselves on providing timely, reliable service and exceptional customer care. We are seeking a friendly, organized, and dependable Service Coordinator to support our daily operations. This remote position serves as the primary point of contact for customers and is responsible for answering incoming calls, coordinating service appointments, processing warranty registrations, and providing administrative support. The ideal candidate is detail-oriented, comfortable using technology, and able to manage multiple tasks independently while delivering excellent customer service. Previous experience in the pool industry is not required, but would be beneficial. This is currently a part-time position working 6 hours each day M-Th, with the potential to grow to a full time role within the next 6 months. Duties Answer incoming phone calls and respond to customer inquiries in a friendly, professional, and timely manner. Gather customer information, including contact details, service addresses, and descriptions of equipment issues. Enter customer information and service requests accurately into the company's service management system. Schedule and confirm service appointments, coordinating with technicians and management as needed. Register pool equipment warranties with manufacturers and maintain warranty registration documentation. Follow up with customers regarding pending estimates, service appointments, and outstanding requests. Assist with accounts receivable by sending payment reminders and following up on outstanding invoices. Respond to customer emails and text messages, ensuring timely and professional communication. Communicate customer requests, scheduling changes, and important information to technicians and management. Maintain accurate customer contact information and administrative records. Assist with general administrative tasks, data entry, and other office support responsibilities as assigned.

Qualifications

Excellent verbal and written communication skills. Strong customer service skills with a friendly and professional demeanor. Exceptional organizational skills and attention to detail. Proficiency with computers, email, and basic office software. Ability to learn new software, including service management systems and online warranty registration portals. Strong multitasking and time management skills. Ability to work independently and manage responsibilities with minimal supervision. Strong problem-solving skills and ability to handle customer inquiries professionally. Comfortable handling a high volume of phone calls while completing administrative tasks. Dependable, punctual, and committed to providing quality customer service.

Requirements

High school diploma or equivalent. Previous experience in customer service, administrative support, scheduling, or office operations preferred. Basic computer proficiency and accurate data entry skills. Reliable high-speed internet connection and a quiet, professional home workspace. Ability to answer incoming calls using a computer-based or mobile business phone application. Availability to work a consistent full-time schedule during designated business hours. Ability to maintain confidentiality of customer and company information. Pay: $15.00 - $20.00 per hour Work Location: Remote