Site Reliability Engineer – SRE
Job Description:
- Monitor the health, availability, and performance of Rocket.net servers, services, and customer environments.
- Proactively identify infrastructure issues, performance degradation, and potential service disruptions.
- Investigate alerts and operational events to maintain platform stability.
- Perform regular platform health checks and ensure critical systems are operating correctly.
- Participate in incident response and coordinate troubleshooting during customer-impacting events.
- Communicate platform issues, updates, and resolutions to relevant internal teams.
- Provide advanced technical support for VIP customers and customers with complex hosting-related issues.
- Act as a senior escalation point for WordPress Support Engineers when issues require deeper technical investigation.
- Troubleshoot complex issues involving servers, websites, networking, DNS, performance, caching, and hosting infrastructure.
- Assist customers with advanced technical problems beyond standard WordPress troubleshooting.
- Investigate and resolve issues involving server resources, application performance, connectivity, and platform behavior.
- Work directly with customers when required to provide expert-level technical assistance.
- Ensure escalated customer issues are handled with urgency, ownership, and clear communication.
- Troubleshoot and maintain Linux-based production environments.
- Investigate issues related to NGINX, Apache, PHP-FPM, MySQL/MariaDB, Redis, and other platform services.
- Assist with server maintenance, configuration changes, and operational improvements.
- Support security updates, system hardening, and infrastructure best practices.
- Monitor resource usage and identify capacity or performance concerns.
- Help improve monitoring, automation, and operational workflows.
- Work closely with WordPress Support Engineers, Shift Leads, Site Reliability Engineers, and Engineering teams.
- Provide technical guidance and knowledge sharing to Support teams.
- Help create internal documentation, troubleshooting guides, and knowledge base articles.
- Identify recurring issues and recommend improvements to reduce future incidents.
- Participate in incident reviews and root cause analysis.
Requirements:
- 3+ years of experience in SRE, DevOps, Platform Engineering, or similar roles.
- Strong experience troubleshooting Linux production environments.
- Experience supporting customer-facing technical environments.
- Strong understanding of web hosting technologies including NGINX, Apache, PHP-FPM, MySQL/MariaDB, and Redis.
- Advanced troubleshooting skills across WordPress, servers, DNS, networking, and performance issues.
- Experience with Linux command line (SSH).
- Strong understanding of DNS, HTTP/HTTPS, SSL/TLS, CDN, and caching technologies.
- Experience with Cloudflare, WAF, and web performance optimization.
- Experience with monitoring tools and incident response processes.
- Ability to troubleshoot complex issues independently and communicate technical solutions clearly.
- Excellent written and verbal communication skills (English).
- Ability to work under pressure during customer-impacting incidents.
Benefits:
- Ability to work from anywhere in the world.
- Flexible Vacation.
- Paid Education.
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