Telephone Service Representative

Job Description:

• Handle customer inquiries via phone in a courteous and professional manner
• Provide accurate information to clients while maintaining a customer-service-driven approach
• Ensure proper documentation and data entry after each interaction
• Maintain exceptional attendance and punctuality
• Uphold professional phone etiquette and a positive attitude
• Adhere to company policies, including maintaining a drug-free work environment
• Answer incoming calls, respond to customer inquiries, resolve issues, and provide information on behalf of clients
• Adapt to varying client needs and call volumes while following company policies and procedures

Requirements:

• Strong attention to detail and commitment to customer satisfaction
• Minimum typing speed of 25 words per minute
• Ability to communicate effectively and professionally with clients
• Good data entry skills
• Drug-free and able to maintain a positive, professional attitude
• Windows 11 Pro machine with 16GB of RAM and a quad-core processor with CPU speed of at least 2.5 GHz, or supported macOS with all updates, minimum 16GB of RAM, and an M series chip
• Dual monitors (19” each), widescreen recommended
• Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload
• Ethernet connection required; Wi-Fi and satellite are not acceptable
• No data caps on internet usage
• Webcam for meetings, training, and quality monitoring
• Noise-canceling headset
• Antivirus protection; Windows Defender is not allowed

Benefits:

• 401(k) program
• Flexible schedule
• Referral program

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