Training and Documentation Specialist
Job Family: Business Systems Analysis Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do:
- Develop, organize, and maintain training materials, user guides, standard operating procedures, job aids, and other documentation to support team and organizational needs.
- Collaborate with subject matter experts and stakeholders to gather information, identify documentation requirements, and ensure content is accurate, clear, and current.
- Create and deliver training content for clients, including presentations, workshops, and other instructional materials that support learning and adoption.
- Review, edit, and update existing documentation to improve usability, consistency, and alignment with policies, processes, and systems.
- Support onboarding and ongoing training initiatives by providing resources, answering questions, and helping users understand procedures and tools.
- Maintain documentation libraries and training records, ensuring materials are organized, accessible, and version-controlled.
- Assist with process improvement efforts by identifying opportunities to streamline documentation and enhance training effectiveness.
What You Will Need:
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
- Associate’s degree or additional 2 years experience in lieu of Degree.
- Minimum 2 years experience in training, technical writing, documentation development, instructional design, or a related role.
- Strong written and verbal communication skills with the ability to explain complex information in a clear and user-friendly way.
- Excellent organizational skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Proficiency with Microsoft Office applications, especially Word, PowerPoint, and Excel.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
What Would Be Nice To Have:
- Experience supporting training or documentation within an IT, grants, or administrative environment.
- Familiarity with digital adoption platforms such as WalkMe, content management systems, or documentation platforms.
- Experience creating online learning content, tutorials, or process maps.
- Knowledge of adult learning principles or instructional design best practices.
- Experience working with cross-functional teams in a fast-paced organization.
The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
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