Travel Customer Representative – Remote Client Experience Specialist for Cruise, Resort & Group Travel at brighthush

About brighthush

Welcome to brighthush, a fully licensed travel agency that has earned a reputation for curating unforgettable journeys across the globe. From luxurious cruises and exotic resort stays to expertly coordinated group tours and tailor‑made itineraries, brighthush blends industry expertise with a genuine passion for exploration. Our mission is simple: deliver exceptional client care, empower our team with world‑class training, and turn every trip into a lasting memory. As a fast‑growing leader in the tourism and hospitality sector, we foster a supportive, collaborative environment where ambitious professionals can develop deep industry knowledge, sharpen their skill set, and build rewarding careers.

Position Overview

We are seeking a dynamic Travel Customer Representative to become a key member of the brighthush family. In this fully remote role, you will be the primary point of contact for travelers seeking guidance, inspiration, and seamless execution of their travel plans. Your enthusiasm for travel, combined with a commitment to outstanding service, will help clients navigate the complexities of booking cruises, resorts, group excursions, and personalized itineraries. If you thrive in a virtual workspace, love solving problems on the fly, and enjoy turning travel dreams into reality, this opportunity is tailor‑made for you.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, live chat, and social media platforms, providing accurate information on destinations, accommodations, transportation, and activities.
• Research, compare, and present customized travel options that align with each client’s preferences, budget, and timeline, using brighthush’s suite of booking tools and supplier databases.
• Manage the full reservation lifecycle—including booking confirmations, ticketing, itinerary assembly, and post‑booking modifications—while ensuring all details are meticulously recorded.
• Maintain up‑to‑date client records in the CRM system, track communication history, and follow up after travel completion to gauge satisfaction and gather feedback.
• Stay current on industry trends, seasonal promotions, new cruise itineraries, resort openings, and supplier policies to provide informed recommendations.
• Collaborate closely with internal teams—sales, operations, marketing, and supplier relations—to guarantee a seamless end‑to‑end client experience.
• Identify opportunities for upselling ancillary services such as travel insurance, shore excursions, upgrades, and exclusive experiences, contributing to incentive‑based earnings.
• Participate in regular training sessions, webinars, and knowledge‑sharing forums to continuously enhance product expertise and service delivery.
• Adhere to brighthush’s quality standards, compliance guidelines, and data‑privacy policies in all client interactions.

Essential Qualifications

• Minimum of 1–2 years of experience in customer service, travel sales, hospitality, or a related field; experience with cruise or resort bookings is a strong plus.
• Exceptional verbal and written communication skills, with the ability to convey complex travel details in a clear, friendly manner.
• Demonstrated ability to multitask, prioritize, and manage a high volume of client requests without sacrificing accuracy.
• Self‑motivated and comfortable working independently in a fully remote environment, with a reliable high‑speed internet connection and a dedicated workspace.
• Strong problem‑solving aptitude, capable of handling unexpected changes, cancellations, or client concerns with poise and creativity.
• Proficiency with email platforms, online forms, and industry‑standard booking tools (e.g., GDS, Sabre, Amadeus, or proprietary systems).
• Legal eligibility to work in the United States (or relevant jurisdiction) and age 18 +.
• A genuine passion for travel, exploration, and helping others craft memorable experiences.

Preferred Qualifications & Additional Assets

• Certification in travel and tourism (e.g., CLIA, IATA, or similar) or completion of a recognized travel‑industry training program.
• Experience with remote collaboration tools such as Slack, Zoom, Microsoft Teams, and project‑management platforms.
• Fluency in a second language (Spanish, French, Mandarin, etc.) to serve a broader client base.
• Familiarity with AI‑driven travel recommendation engines or data‑analytics tools that enhance client personalization.
• Previous experience in incentive‑based sales environments, demonstrating a track record of meeting or exceeding revenue targets.

Core Skills & Competencies

• Customer‑Centric Mindset: A relentless focus on delivering delight at every touchpoint.
• Attention to Detail: Precision in itinerary building, documentation, and follow‑up communications.
• Tech Savvy: Comfort navigating multiple software platforms simultaneously and quickly learning new tools.
• Communication Excellence: Ability to listen actively, ask probing questions, and articulate solutions clearly.
• Time Management: Efficiently juggling concurrent client cases while meeting deadlines.
• Adaptability: Thriving in a fast‑changing travel landscape, from sudden policy shifts to emerging destination trends.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive virtual culture.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As you master the fundamentals of client service, you’ll have clear pathways to advance into senior advisory roles, team leadership, or specialized positions such as Cruise Product Specialist, Resort Partnerships Manager, or Group Travel Coordinator. We invest in continuous learning through:

• Monthly webinars featuring industry experts, destination specialists, and senior leadership.
• Access to an online learning portal with courses on sales techniques, destination knowledge, and emerging travel technologies.
• Mentorship programs pairing new hires with seasoned travel consultants for hands‑on guidance.
• Opportunities to attend virtual and in‑person travel trade shows, supplier briefings, and destination fam trips (subject to budget and eligibility).

Work Environment & Culture at brighthush

Our remote‑first philosophy means you can work from anywhere—whether it’s a home office, a co‑working space, or a beachside café (as long as you have a stable connection). We cultivate a culture built on:

• Inclusivity: Diverse perspectives are celebrated, and every voice is heard.
• Collaboration: Regular virtual huddles, team‑building activities, and open‑door communication channels keep us connected.
• Recognition: Monthly awards, peer‑nominated shout‑outs, and performance‑based bonuses acknowledge outstanding contributions.
• Well‑Being: Flexible scheduling, mental‑health resources, and a supportive leadership team that values work‑life balance.

Compensation, Perks & Benefits

We offer a competitive salary range of $40,000 – $65,000 annually, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Performance‑based incentive program with quarterly bonuses tied to sales and client satisfaction metrics.
• Travel‑industry perks, including discounted cruise fares, resort stays, and exclusive supplier promotions.
• Comprehensive health, dental, and vision insurance plans (for eligible full‑time employees).
• Retirement savings options with company matching contributions.
• Paid time off (PTO) and holiday leave to recharge and explore new destinations.
• Professional development stipend for certifications, courses, or conferences.
• State‑of‑the‑art home office allowance to equip your workspace with ergonomic furniture and technology.

Application Process & AI Transparency

brighthush utilizes artificial intelligence tools to streamline parts of the recruitment workflow—such as resume parsing, keyword matching, and initial screening. These tools assist our talent acquisition team but never replace human judgment. All final hiring decisions are made by experienced recruiters and hiring managers. If you have questions about how your data is processed, please reach out to our HR department.

Ready to Join brighthush?

If you are excited about turning wanderlust into reality for travelers worldwide, thrive in a remote, high‑energy environment, and are eager to grow your career with a forward‑thinking travel agency, we want to hear from you. Click the link below to submit your application, and embark on a rewarding journey with brighthush today!