Virtual Intake Coordinator

Virtual Intake Coordinator Remote in FL | Part-Time | Schedule 3pm-7pm | $17/hour, $19/hour upon completion of training About the Role - This is a virtual coordinator role supporting AWA's adolescent program with a focus on intakes and administrative support. - You keep the program organized and moving by managing intake documentation, coordinating schedules, supporting virtual sessions, and communicating with families throughout the admissions process. - Spanish fluency is required for this role. - Backgrounds that translate well: Psychology/Counseling Graduate Studies · Behavioral Health · Case Management · Education · Administrative Support What You'll Do - Process intakes, upload sign-in sheets, prepare welcome kits, and maintain census records - Coordinate scheduling for new admissions, including psych and IEP appointments - Communicate with parents and families by phone and email in English and Spanish on intake logistics and progress updates - Monitor and redirect adolescent clients (ages 13–17) via chat during virtual group sessions and transitions - Provide real-time tech support to clients during virtual sessions (Zoom, breakout rooms, chat) - Track attendance and maintain accurate program records - Complete same-day documentation, including wellness check-ins as needed - Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately What We're Looking For - Required - Bilingual required: English and Spanish - Experience in a clinical, educational, administrative, or community mental health setting - Comfortable supporting virtual group sessions and managing basic tech troubleshooting (Zoom, breakout rooms) - Strong organizational and documentation skills - Emotionally regulated, professional, and consistent under pressure - Understands the limits of a non-clinical role — escalates appropriately, never makes independent clinical decisions - AWA is an adolescent mental health organization operating PHP and IOP programs in South Florida. We exist to serve teens and families at their most critical moments — and this role is at the center of that work every day. Learn More: Adolescent Wellness Academy