Collector I
Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team! This position is a job family. There are two levels to the position. Level I BASIC RESPONSIBILITIES - Responsible for the proper collection of delinquent loan accounts while evaluating each member’s situation and offering alternatives. Must demonstrate the ability to collect on delinquent loans. TYPICAL DUTIES - Analyzes delinquent loans to determine best approach to collect payment and bring loan current. - Responsible for working assigned queue in a timely manner. - Contacts members, identifies problems and makes arrangements to solution the delinquent loan. - Contacts members to determine the reason for delinquency. - Provides financial counseling to members in efforts to limit credit union losses. - Recognize and recommend credit union loans and related products/services to improve member’s financial position. - Places and maintains lockouts on accounts due to delinquent loans. - Skip traces accounts to help locate members and/or collateral. - Prepares and recommends uncollectible loans for collateral inspection, repossession, demand, or charge off. - Inputs loan applications and referrals for approval/denial. - Respond to telephone inquiries related to delinquent loans, unusual situations, problem accounts and posting of payments - Maintain and understand compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC). - Other duties as may be assigned or required in connection with the general operation of the credit union. Level II CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS - Working knowledge of the Texas Collection Practices Act and the Fair Credit Reporting Act - General knowledge of bankruptcy laws and repossession laws. - Knowledge of collection software programs and tools necessary to perform daily duties. - Knowledge of PC, PC applications, 10-key. - Good oral and written communication skills. - Ability to exercise good judgment and display