Customer Support Associate
Company Overview:
Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you.
Role Overview:
Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform in a timely manner that drives customer satisfaction.
This is a remote, work-from-home position from anywhere in the United States.
Detailed Responsibilities:
Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
Ensure timely correspondence with customers via phone and email
Identify customer needs and address their problems with a positive attitude
Escalate issues and trends that require broader attention
Prepare and present product/service recommendations that will decrease the volume of customer issues in the future
Candidate Requirements:
1 year of customer support experience
Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
Polished written and verbal communication skills
Strong organizational skills and the ability to multitask
Proficiency in CRM software and ticketing systems such as Zendesk
Team-first mentality and a professional attitude
Flexible schedule, requiring weekend shifts
You exhibit patience when handling tough situations
You take a startup (all-hands-on-deck), “I bust my butt because I love it” approach
Preferred Experience:
Experience in a customer support role or call center environment
Experience at a startup or in a similarly intense environment
Familiarity with for-hire transportation industry and gig economy
What Do We Offer?
Competitive compensation $20-$23/hr + equity + performance-based bonus
Competitive benefits package
Being part of a great team to better the lives of gig workers
Work from home
Successful applicants will need to complete a background check.
At this time, we are not accepting submissions from external recruiters.
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