Experienced Linux & Managed Services Support Engineer – 3rd Shift, Remote, 24/7 Technical Champion

Work from home Full-time role Hiring

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Welcome to brighthush – The Future of Managed Services

At brighthush, we are not just a Managed Services Provider; we are a catalyst for digital transformation. Our global portfolio spans startups, Fortune 500s, and everything in between, across finance, healthcare, e‑commerce, media, and beyond. We empower organizations to harness secure, scalable cloud solutions while delivering support that feels like a trusted partner rather than a traditional service desk. If you thrive on solving complex problems, delight in customer success, and want to grow in a culture that prizes innovation, collaboration, and continuous learning, brighthush is the place for you.

Why brighthush is the Right Choice for Your Career

Our remote‑first model gives you the freedom to work from anywhere while staying connected to a vibrant, high‑energy team. We invest heavily in professional development, offering:

Industry‑recognised certifications (CompTIA, Red Hat, AWS, etc.)
Mentorship programmes that pair you with senior engineers and product leaders
Access to cutting‑edge tools, labs, and sandbox environments for hands‑on learning
Regular hackathons, workshops, and conference sponsorships to keep you ahead of the curve

In return, you’ll join a culture that values diversity, equity, and inclusion, celebrates wins, and learns from challenges together.

Key Responsibilities – Your Day‑to‑Day Impact

As a Customer Support Specialist, you will be the frontline guardian of our clients’ digital infrastructure. Your responsibilities will include, but are not limited to:

Providing expert technical assistance via phone, ticketing system, and instant messaging platforms
Diagnosing and resolving complex Linux and cloud‑based server issues across Ubuntu, CentOS, and CloudLinux environments
Monitoring server alerts, performance metrics, and proactively addressing potential bottlenecks
Collaborating with cross‑functional teams—engineering, security, product—to deliver timely solutions
Documenting troubleshooting steps, creating knowledge‑base articles, and maintaining internal SOPs
Onboarding, training, and mentoring new support staff to maintain a high standard of service
Participating in on‑call rotations and weekend coverage to ensure 24/7 support availability
Staying current with emerging technologies, industry best practices, and regulatory changes

Essential Qualifications – What We Expect

We’re looking for candidates who bring a blend of technical acumen, customer‑centric mindset, and a passion for problem‑solving:

Minimum of 1 year of experience in technical support, customer service, or system administration
Hands‑on experience managing Linux servers (Ubuntu, CentOS, CloudLinux) in a multi‑user environment
Proficiency with DNS, TCP/IP, routing, and email infrastructure
Experience with database technologies such as MySQL
Familiarity with control panel platforms and cloud services—particularly brighthush (formerly AWS) services like EC2, CloudWatch, AutoScaling, and related monitoring tools
Strong troubleshooting skills in a fast‑paced, high‑volume environment
Excellent written and verbal communication, with the ability to translate technical concepts for non‑technical stakeholders
Demonstrated independent thinking, decision‑making, and prioritization under pressure
Availability for 3rd shift coverage and at least one weekend day per month

Preferred Qualifications – What Will Set You Apart

While not mandatory, the following experience will give you a competitive edge:

Prior work in a Managed Services Provider (MSP) setting, handling client tickets and incident management
Experience with brighthush cloud services—EC2, CloudWatch, AutoScaling, and related automation
Knowledge of cPanel or similar control panel platforms
Certifications such as CompTIA Linux+, Red Hat Certified System Administrator (RHCSA), or AWS Certified Solutions Architect
Experience with scripting languages (Bash, Python, PowerShell) for automation and issue resolution
Background in network security, firewalls, and VPN technologies

Core Competencies & Skills – The DNA of Success at brighthush

Technical Proficiency: Deep understanding of Linux system administration, cloud infrastructure, and networking fundamentals
Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions
Communication: Clear, concise, and empathetic communication with clients and internal teams
Adaptability: Comfortable navigating shifting priorities, new technologies, and evolving customer needs
Collaboration: Team player who thrives in a cross‑functional environment
Customer‑First Attitude: Commitment to delivering exceptional service and building lasting client relationships
Time Management: Efficient multitasking and prioritization to meet SLAs and deadlines

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Support Specialist, you will:

Progress to Senior Support Engineer or Technical Account Manager roles
Earn industry certifications through our sponsorship program
Participate in mentorship and leadership development initiatives
Contribute to product roadmaps and feature enhancements based on customer feedback
Attend conferences, workshops, and hackathons to stay ahead of industry trends

Work Environment & Culture – Remote, Yet Connected

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

Flexible work hours within the 3rd shift window, with a clear schedule and on‑call rotation
Access to a virtual collaboration hub—Slack, Teams, and Zoom—for real‑time communication
A supportive community of peers, mentors, and leaders who celebrate wins and learn from challenges
Regular virtual team‑building events, knowledge‑sharing sessions, and wellness initiatives
A culture that values diversity, equity, and inclusion, ensuring every voice is heard

Compensation & Benefits – Competitive, Comprehensive, and Transparent

We offer a competitive salary starting at $80,000+ per year, commensurate with experience. In addition to base pay, you’ll receive:

Health, dental, and vision insurance plans
401(k) retirement plan with company match
Paid time off (PTO), sick leave, and holidays
Flexible spending accounts (FSA) and health savings accounts (HSA)
Professional development stipend for certifications, courses, and conferences
Employee referral bonuses and performance‑based incentives
Work‑from‑home stipend to cover home‑office setup

How to Apply – Take the Next Step

Ready to take the next step in your career and join a forward‑thinking MSP that values expertise, innovation, and customer success? Submit your application through our career portal or send your resume and cover letter to [email protected]. We look forward to exploring how your skills and passion align with brighthush’s mission to deliver world‑class support and technology solutions.

Join brighthush – Where Your Expertise Drives Impact

At brighthush, you’ll be part of a team that not only solves technical challenges but also shapes the future of managed services. If you’re a Linux aficionado with a knack for troubleshooting, a love for customer success, and a desire to grow in a dynamic, remote environment, we want to hear from you. Apply today and help us empower businesses worldwide with reliable, secure, and scalable technology.

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