Manager, Product Implementation – Process Management

Job Description:

• Support the implementation of Medicare supplemental benefit initiatives and product enhancements
• Coordinate implementation activities and monitor project milestones
• Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning
• Identify risks, dependencies, and operational impacts associated with product, process, and program changes
• Support operational readiness activities, testing coordination, and implementation validation
• Research, document, and resolve operational issues related to benefit administration and program execution
• Develop, maintain, and enhance operational procedures, workflows, and process controls
• Identify process gaps and recommend solutions to improve efficiency, accuracy, and member experience
• Support quality reviews, benefit audits, bid activities, and other operational initiatives
• Analyze operational data and reporting to identify trends, issues, and improvement opportunities
• Assist in implementing process improvements and operational best practices
• Maintain accurate documentation for compliance reviews, audits, and business requirements
• Ensure benefit administration complies with established policies, procedures, and regulatory requirements
• Build and maintain partnerships across business, operational, and vendor teams
• Participate in cross-functional meetings and contribute to implementation and operational initiatives
• Provide operational support, share knowledge, and foster a collaborative team environment
• Demonstrate accountability, ownership, and commitment to high-quality results

Requirements:

• 2-3 years of experience supporting project implementations, business requirements development, reporting, and operational process documentation
• Strong organizational, analytical, problem-solving, and critical-thinking skills
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Ability to collaborate effectively across cross-functional teams while working independently when needed
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams
• Experience working within Medicare Advantage, supplemental benefits, or a related healthcare environment
• Experience supporting Special Supplemental Benefits for the Chronically Ill (SSBCI), Uniform Flexibility (UF), or other Medicare supplemental benefit programs
• Working knowledge of Medicare regulations, CMS guidance, and benefit administration processes
• Experience collaborating with or supporting vendor management and external partner relationships
• Bachelor's degree preferred or equivalent combination of education and relevant work experience

Benefits:

• CVS Health bonus, commission or short-term incentive program in addition to base pay
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

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