Patient Account Representative
Job Family : Patient Account Representative Travel Required : None Clearance Required : None What You Will Do: - The Patient Account Representative is an extension of a client’s business office staff. - Patient accounting representatives are responsible for timely and effective resolution of unpaid accounts. - They perform a variety of duties including claim editing, billing, follow up, and payment and adjustment processing in order to meet the client cash and A/R goals. - This is a 100% remote position. - The qualified individual will be receiving incoming calls and making outbound calls. - Analyzes and researches reasons for denied and underpaid claims. - Determines and executes best approach for resolution. - Identifies issues and trends and reports to manager. - Maintains confidential system and payer website access. - Follows QBS account management protocols and strategies. - Maintains current knowledge of all relevant systems as well as federal and state billing regulations. - Maintains current knowledge of contract terms and conditions related to claim resolution. - Corresponds with third party payers, according to established protocols, to obtain status and payment. - Communicates with clients, as needed, to expedite claim resolution. - Performs any and all job-related duties, as assigned, in a professional and positive manner to ensure achievement of cash and A/R goals. What You Will Need: - High School Diploma or GED or 3+ years of relevant equivalent experience in lieu of diploma / GED. - 1-3+ years working within revenue cycle, health insurance, or healthcare customer service - Working knowledge of the following: medial insurance claims follow-ups, payer portals, and clearinghouses - Working experience with an EHR and EMR systems What Would Be Nice to Have: - Meditech Experience - Epic Experience - PC skills in a Windows environment. - Knowledge and utilization of desktop applications to include Word and Excel. - Bilingual Spanish - 1+ year experience working in a Healthcare or Customer Service setting. - Ability to initiate and follow through on projects and work independently with minimal supervision. - #IndeedSponsored - #LI-D