[Remote] AfroTech 2026 Technical Program Manager, Software Deployments
Note: The job is a remote job and is open to candidates in USA. Axon is hiring a Technical Program Manager to lead complex enterprise SaaS deployments that help customers manage information effectively. The role aligns technical solutions with customer needs, coordinates cross-functional delivery, and supports customer adoption of Axon solutions.
Responsibilities
- Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines
- Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control
- Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards
- Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines
- Support program planning activities through effective work estimation processes
- Oversee program-level change management activities, working closely with client partners and internal stakeholders
- Develop comprehensive documentation to support customer acceptance and revenue recognition
- Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams
- Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes
- Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions
- Mentor junior project managers and support the recruitment process to strengthen the program management team
Skills
- Bachelor's Degree in Business, Information Systems, Technical Engineering or equivalent experience
- 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management
- Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts
- Strong proficiency in technical project management tools to track, manage, and deliver on objectives
- Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders
- Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals
- Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences
- Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction
- PMP certification is highly preferred
Benefits
- 401k with employer match; benefits may vary depending on the nature of your employment and the location where you work.
- Discretionary paid time off; benefits may vary depending on the nature of your employment and the location where you work.
- Paid parental leave for all; benefits may vary depending on the nature of your employment and the location where you work.
- Medical, Dental, Vision plans; benefits may vary depending on the nature of your employment and the location where you work.
- Fitness Programs; benefits may vary depending on the nature of your employment and the location where you work.
- Emotional & Mental Wellness support; benefits may vary depending on the nature of your employment and the location where you work.
- Learning & Development programs; benefits may vary depending on the nature of your employment and the location where you work.
- Snacks in our offices; benefits may vary depending on the nature of your employment and the location where you work.
Company Overview
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