[Remote] Business Operations Analyst
Note: The job is a remote job and is open to candidates in USA. Salesforce is hiring a Business Operations Analyst to support internal and external stakeholders through cross-functional business operations. The role manages partner operations and inquiries, ensures compliance and data integrity, resolves operational issues, and improves processes, systems, and performance.
Responsibilities
- Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
- Manage partner account setups and cross-system data integrity
- Act as the primary contact for partner inquiries and operational escalations
- Resolve or redirect internal operational issues
- Enforce compliance with partner program policies and guidelines
- Mitigate operational risks and implement scalable process improvements
- Produce SOPs, training materials, and technical documentation
- Drive automation and system enhancements for efficiency
- Monitor SLAs, KPIs, and overall performance metrics
Skills
- The ideal candidate will be a proactive, result-oriented team player who thrives in high-energy settings and demonstrates a steadfast commitment to professional excellence
- The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities
- You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done
- The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude
- Process-oriented and operationally disciplined
- Strong sense of ownership and accountability
- Solutions-oriented mindset with a proactive approach
- Ability to navigate ambiguity and drive structure
- Collaborative and adaptable team player
- Data-driven decision making and analytical thinking
- Bachelor's degree or equivalent combination of education and experience
- 5+ years Channel or Sales Operations support experience
- Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills
- Extreme attention to detail with a strategic eye
- Analytical thinking and driving operational excellence and improvement
- Demonstrated participation in process improvement initiatives and/or project management experience
- [Salesforce.com](http://Salesforce.com) product certifications are a plus (Administrator, Advanced Administrator)
- Experience with Partner Program Operations and Support
- Fluency in English and one or more other languages including Spanish is a plus
Benefits
- Remote home-based
- Time off programs
- Medical, dental, vision, and mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Company Overview
Company H1B Sponsorship