[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. Enhyphen is hiring a Customer Support Specialist to assist customers through email, chat, and approved service tools. The role focuses on protecting customer information, resolving routine issues, documenting cases, and identifying recurring problems.
Responsibilities
- Protect personal and account information throughout each conversation
- Explain service procedures and common product features in straightforward language
- Follow up with customers on cases awaiting additional information
- Close resolved cases with a concise record of the action taken
- Flag repeated problems that may require improvements to help material
- Respond to incoming customer questions using email, chat, or other approved support channels
- Troubleshoot routine issues using documented steps and available resources
Skills
- Willingness to learn product information and support procedures
- Clear written communication and courteous customer interaction
- Patience and good judgment in challenging service conversations
- Comfort navigating web-based support tools and account systems
- Applicants must be authorized to work in the United States
Benefits
- Remote within the United States
Company Overview