[Remote] Network Support Engineer
Note: The job is a remote job and is open to candidates in USA. Summit builds and operates enterprise infrastructure for critical applications in regulated industries, specializing in application hosting, managed services, and cloud solutions. The Network Support Engineer resolves complex network issues, performs advanced diagnostics and approved operational changes, supports migrations and incident response, and provides technical guidance to the broader Technical Support organization.
Responsibilities
- Resolve highly complex network-related incidents and service requests
- Perform advanced diagnostics across routing, switching, firewalls, VPNs, DNS, load balancing, connectivity, and network performance
- Analyze recurring issues and contribute to root cause investigations
- Execute approved maintenance activities, operational changes, and recovery efforts
- Support customer migrations, infrastructure changes, and operational initiatives as assigned
- Partner with Engineering, Platform, NOC, and other technical teams on complex issues and customer-impacting events
- Serve as a technical resource for Technical Support Technicians and Network Support Specialists
- Review troubleshooting efforts and help improve issue quality, documentation, and technical consistency
- Create and maintain advanced technical documentation, runbooks, and knowledge resources
- Identify opportunities to improve operational efficiency, service reliability, and support effectiveness
- Contribute to incident response activities and post-incident reviews
Skills
- Extensive experience supporting network infrastructure within managed services, hosting, cloud, or enterprise environments
- Advanced knowledge of routing, switching, firewalls, VPNs, DNS, load balancing, and networking technologies
- Ability to independently manage highly complex technical situations
- Enjoyment in mentoring others and sharing technical expertise
- Effective communication with both customers and technical teams
- Ownership of technical challenges and driving them through resolution
- Balance of technical depth with customer-focused service delivery
Benefits
- Flexible Time Off (yes, really) – take what you need, we trust you to manage it
- Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
- 401(k) with 4% match – we invest alongside you
- Parental Leave – paid time for the moments that matter most
- Life & Disability Insurance – built-in peace of mind
- Wellness Support – resources for your mental and physical health
- Free Colocation & Cloud Access – build and experiment in real environments
- Work From Anywhere – remote-friendly by design
- A low-ego, get-it-done culture – come as you are, do great work
Company Overview