[Remote] Operations Associate
Note: The job is a remote job and is open to candidates in USA. PNC is a financial services organization focused on delivering strong customer experiences through its employees. The Operations Associate will perform routine healthcare operations transactions, coordinate with internal service partners, prepare and verify documentation, respond to inquiries, and ensure accuracy and compliance with established procedures and service levels.
Responsibilities
- Executes routine transactions/processes utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional area
- Partners internally with service partners to route calls, documents or other action items to complete transactions
- Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable
- Provides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work received
- Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures
Skills
- Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties
- Prior experience is not required
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- No Degree
- No Required Certification(s)
- No Required License(s)
- No Required or Preferred Language Assessments
- Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
Benefits
- Medical/prescription drug coverage with a Health Savings Account feature, depending on eligibility
- Dental and vision options, depending on eligibility
- Employee and spouse/child life insurance, depending on eligibility
- Short- and long-term disability protection, depending on eligibility
- 401(k) with PNC match, depending on eligibility
- Pension, depending on eligibility
- Stock purchase plans, depending on eligibility
- Dependent care reimbursement account, depending on eligibility
- Back-up child/elder care, depending on eligibility
- Adoption, surrogacy, and doula reimbursement, depending on eligibility
- Educational assistance, including select programs fully paid, depending on eligibility
- A robust wellness program with financial incentives, depending on eligibility
- Maternity and/or parental leave, depending on eligibility
- Up to 11 paid holidays each year, depending on eligibility
- 9 occasional absence days each year, unless otherwise required by law, depending on eligibility
- Between 15 to 25 vacation days each year, depending on career level and years of service, depending on eligibility
- This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.
- This role is incentive eligible with the payment based upon company, business and/or individual performance.
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