[Remote] Product Operations - Technical
Note: The job is a remote job and is open to candidates in USA. Syneos Health is seeking a Senior Workday Technical Analyst to support, maintain, and enhance its enterprise Workday ecosystem. The role provides operational support and develops Workday integrations for Human Capital Management business functions, collaborating with HR, IT, vendors, and integration developers.
Responsibilities
- Provide ongoing production support for Workday integrations supporting HR business processes
- Monitor integration health and proactively identify, troubleshoot, and resolve integration issues
- Perform integration restarts, error resolution, root cause analysis, and corrective actions
- Respond to incidents, service requests, and production support tickets within established service level expectations
- Maintain integration documentation, support procedures, and operational runbooks
- Design, build, test, deploy, and maintain new Workday integrations
- Develop scalable and secure integration solutions using Workday-native technologies and external APIs
- Partner with business stakeholders to gather requirements and translate them into technical solutions
- Perform impact assessments and recommend integration architecture improvements
- Ensure integrations adhere to security, governance, and data privacy requirements
Skills
- Bachelor's degree in information technology, Computer Science, Information Systems, or equivalent professional experience
- Minimum 6 years of hands-on Workday integration development experience
- Develop and maintain integrations utilizing:
- Workday Studio
- Enterprise Interface Builder (EIB)
- Cloud Connect
- Core Connectors
- Workday APIs
- REST and SOAP web services
- Reports-as-a-Service (RaaS)
- Workday reporting and calculated fields
- Workday Orchestrate / Orchestration
- Support inbound, outbound, and middleware-based integration architectures
- Collaborate with internal and external partners to troubleshoot data exchange issues
- Strong understanding of XML, XSLT, JSON, web services, and API integrations
- Demonstrated experience supporting Workday's semi-annual release process, including release review, impact assessment, regression testing, and remediation of integration-related issues
- Hands-on experience using Jira, ServiceNow or similar enterprise platforms
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Workday Certification or Workday Pro Certification
- Experience developing and deploying Workday Extend applications
- Experience with Dashboard and Discovery boards
- Experience with middleware platforms and enterprise integration patterns
- Familiarity with security frameworks, data governance, and compliance requirements
Benefits
- Career development and progression
- Supportive and engaged line management
- Technical and therapeutic area training
- Peer recognition
- Total rewards program
- An inclusive culture where you can authentically be yourself
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