[Remote] Sales Coach - (REMOTE)

Note: The job is a remote job and is open to candidates in USA. eXp Realty is hiring a part-time Sales Coach to support and develop real estate agents in the Zoocasa sales team. The role focuses on agent coaching and retention, sales performance tracking, training, onboarding, and improving sales processes.

Responsibilities

• Agent Coaching & Accountability: Serve as the primary point of contact for agents within your assigned Agent Pool, providing ongoing coaching, mentorship, guidance and accountability to help them achieve their production goals
• Agent Retention & Engagement: Build strong, trusted relationships with agents by adopting an agent-as-client mentality, providing coaching, advising and negotiation support to help retain top sales talent
• Sales Performance & Productivity: Conduct regular daily and weekly accountability calls with agents, reviewing key performance metrics, identifying opportunities for improvement and supporting agents in achieving their sales targets
• Performance Tracking & Reporting: Monitor and report on agent productivity, including deals per agent per month and hand-off-to-deal conversion rates, providing insights to support effective leadership and decision-making
• Training & Development: Facilitate engaging, interactive small-group training sessions that encourage collaboration, knowledge sharing and peer-to-peer learning
• Agent Onboarding & Education: Support the ongoing development and implementation of onboarding resources, including the Skool platform, and promote awareness and adoption of Follow Up Boss (FUB) systems and best practices
• Sales Process Development: Assist with reviewing, improving and updating Zoocasa onboarding and sales training materials to support consistent agent development and performance
• Pipeline Management & Coordination: Partner closely with the Inside Sales Manager to ensure a seamless experience for agents and clients throughout the entire journey, from lead generation and hand-off through to deal completion and repeat business
• Agent Experience & Customer Service: Work collaboratively with brokerage services teams to gather feedback, identify operational challenges and support a positive experience for both agents and clients
• Attend team meetings and contribute to ongoing sales initiatives and process improvements
• Other accountabilities as assigned

Skills

• 2+ years of experience in sales, sales coaching, sales support or a related field
• Strong coaching, mentoring and relationship-building skills, with the ability to motivate and influence others
• A strong understanding of sales performance, productivity metrics and accountability practices
• Excellent communication and interpersonal skills, both written and verbal
• Strong organisational and time-management skills, with the ability to manage multiple agent relationships and priorities
• A proactive, solutions-oriented mindset with strong problem-solving and critical-thinking abilities
• Comfortable facilitating group training sessions, virtual meetings and collaborative learning environments
• Proficiency with Google Workspace and agent-focused platforms such as Follow Up Boss, SkySlope, Canva and Skool
• Ability to adapt quickly to new technologies, systems and processes
• Strong customer service orientation and a genuine passion for supporting agent success
• Ability to work independently while collaborating effectively with a remote, cross-functional team
• Experience within the real estate industry or working with real estate agents is strongly preferred

Benefits

• Fully remote work environment.
• Access to eXp World, our immersive virtual office environment.
• Collaborative and supportive company culture.
• Access to professional development, training and learning opportunities.

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