[Remote] Web Administrator
Note: The job is a remote job and is open to candidates in USA. RIVA Solutions is a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. The Web Administrator will support federal client web operations by managing requests, publishing and maintaining Drupal/WCMS content, coordinating with stakeholders, performing quality and accessibility checks, and tracking issues through resolution.
Responsibilities
- Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution
- Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work
- Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures
- Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates
- Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments
- Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes
- Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations
- Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles
- Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity
Skills
- Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content
- Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking
- Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control
- Strong customer service, written communication, organization, follow-up, and prioritization skills
- Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents
- Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment
- Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content
- Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus
- Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles
- Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred
Benefits
- A flexible, supportive work environment
- Opportunities to grow skills and contribute ideas
Company Overview
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