Russian-Speaking Gaming Customer Service
Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal!
Contract: Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break)
About the Role:
Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world.
Responsibilities:
- Provide email and chat support to players in Russian, occasionally in English
- Assist with account access, login issues, and registration
- Support customers with payment questions, including refunds and transaction clarifications
- Help restore and update account information such as emails, phone numbers, and security details
- Handle compromised accounts and in-game character restoration
- Clarify questions about reward programs, tokens, and pre-paid game cards
- Manage sensitive customer data with professionalism and accuracy
- Deliver a positive, helpful, and player-focused service experience
Requirements:
Mandatory:
- Fluency C2 in Russian
- English level B2 or higher
- Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection)
- Located in continental Portugal or willing to relocate (relocation help is provided)
- Willingness to work in rotational shifts (daytime schedule)
Preferred (not mandatory):
- Experience in customer service, tech support, or gaming communities
- Familiarity with gaming platforms and online account systems
- Strong problem-solving and communication skills
- Ability to multitask and adapt to fast-paced environments
- Training & Onboarding
New joiners participate in a comprehensive training program in English (approx. 10 working days).
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