Senior Dynamics 365 Customer Engagement Platform Administrator – Driving Enterprise‑Scale Operations & Continuous Improvement at brighthush
Job Overview
Position Type: Full‑Time / Permanent / Exempt Location: Remote (U.S. – candidates aligned with CST or EST preferred) Travel: Up to 10% Compensation: $112,000 – $130,000 per year
brighthush is a forward‑thinking organization that is redefining the way businesses manage customer relationships, field operations, and data integrity. As a key player in the sustainable solutions sector, we are building a robust, cloud‑native platform that powers our lead‑to‑cash and field‑service processes across multiple locations. We are looking for a seasoned Dynamics 365 Customer Engagement (CE) Administrator who will own the health, reliability, and continuous evolution of our CE platform.
Why brighthush?
At brighthush, we believe that technology should be an enabler, not a bottleneck. Our culture is built on collaboration, innovation, and a relentless focus on delivering value to our customers and partners. As a remote‑first organization, we empower our teams to work flexibly while maintaining a strong sense of community through regular virtual town halls, hackathons, and cross‑functional projects.
Joining brighthush means becoming part of a mission‑driven team that is committed to sustainability, data excellence, and operational excellence. You will work alongside experienced business analysts, developers, and product owners to shape the future of our digital ecosystem.
Key Responsibilities
Platform Administration & Reliability
- Own the day‑to‑day administration of Dynamics 365 CE environments, including Sales, Field Service, Dataverse, and Power Platform components.
- Configure and maintain business units, teams, queues, security roles, field‑level security, and user provisioning in alignment with identity and access management processes.
- Monitor system health metrics—storage, capacity, asynchronous jobs, plug‑in failures, flows, integration errors—and proactively address issues before they impact users.
- Lead Level 2 and Level 3 support, performing structured troubleshooting, root‑cause analysis, and coordinating resolution with internal teams and external partners.
- Maintain comprehensive runbooks, configuration records, and an up‑to‑date inventory of environments, solutions, integrations, and critical dependencies.
Configuration & Continuous Improvement
- Translate approved business requirements into maintainable platform configurations using model‑driven apps, forms, views, dashboards, business rules, workflows, Power Automate, and native Field Service capabilities.
- Apply an out‑of‑the‑box first mindset, distinguishing between configuration, low‑code extension, and custom development, and surface long‑term support and upgrade implications.
- Partner with functional owners across sales, field operations, finance, customer experience, and shared services to improve usability, data quality, and process consistency.
- Evaluate enhancement requests, clarify underlying business needs, estimate platform impact, and help maintain a prioritized backlog tied to measurable value.
Release, Change & Environment Management
- Establish and operate disciplined application lifecycle management across development, test, user acceptance, and production environments.
- Manage solutions, environment variables, connection references, configuration migration, release packaging, deployment validation, and rollback planning.
- Coordinate release calendars, change approvals, regression testing, production deployments, and post‑release verification with business and technology stakeholders.
- Reduce unmanaged changes and configuration drift through documented standards, segregation of Apply for this job