Senior‑Focused Remote Healthcare Customer Care Specialist – 24/7 Telehealth Support, HIPAA‑Compliant Patient Advocacy, Compassionate Care & Billing Resolution

About brighthush

brighthush is a pioneering force in the digital health arena, redefining how patients and caregivers experience care through technology, data, and empathy. With a presence that spans hospitals, community clinics, and home‑care networks worldwide, we harness artificial intelligence, advanced analytics, and human connection to streamline clinical workflows, cut administrative friction, and elevate health outcomes. Our mission is simple yet profound: to make compassionate, high‑quality care accessible to anyone, anywhere, at any time.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that exceptional customer service is the foundation of quality healthcare. Our remote teams enjoy the flexibility of working from home while being part of a dynamic, purpose‑driven organization that values innovation, collaboration, and continuous learning. If you are passionate about helping people, thrive in a fast‑paced environment, and want to make a real difference in patients’ lives, brighthush is the place for you.

Role Overview

As a Remote Healthcare Customer Care Specialist, you will be the first point of contact for patients and caregivers seeking assistance with medical services, billing inquiries, appointment scheduling, and general health information. You will handle inbound calls, navigate multiple systems, and provide thoughtful, professional support—especially for older adults who may need extra patience and clarity. Your goal is to resolve concerns on the first call whenever possible, while adhering to company policies and maintaining the highest standards of patient confidentiality.

Key Responsibilities

• Patient Interaction: Answer inbound calls and respond to emails or chat inquiries from patients and caregivers, providing clear, accurate information about services, policies, and procedures.
• Problem Resolution: Identify and resolve patient concerns, including billing disputes, appointment scheduling, medication questions, and general health inquiries, using a structured, empathetic approach.
• System Navigation: Efficiently use multiple healthcare platforms (EHR, billing software, scheduling tools) to retrieve patient data, update records, and document interactions in real time.
• First‑Call Resolution: Strive to resolve issues during the initial contact, escalating only when necessary, and ensuring follow‑up actions are documented and completed.
• Compliance & Confidentiality: Adhere strictly to HIPAA regulations and brighthush policies regarding patient privacy, data security, and ethical conduct.
• Team Collaboration: Work closely with medical staff, billing teams, and IT support to address complex issues and improve service processes.
• Continuous Improvement: Participate in training sessions, share feedback on workflow enhancements, and contribute to quality improvement initiatives.
• Flexible Scheduling: Provide coverage during evenings, weekends, and holidays as needed to support a 24/7 patient care model.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in healthcare, insurance, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including MS Office, web browsers, and basic troubleshooting.
• Experience with electronic health record (EHR) systems or similar databases is highly desirable.
• Excellent listening skills and the ability to remain calm under pressure.
• Commitment to patient confidentiality and adherence to HIPAA regulations.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Prior experience working with older adults or in geriatric care settings.
• Knowledge of medical terminology and billing codes.
• Experience in a remote or virtual call center environment.
• Certification in customer service or healthcare support (e.g., Certified Customer Service Professional).
• Strong analytical skills and the ability to troubleshoot technical issues.

Skills & Competencies

• Empathy & Compassion: Ability to connect with patients and understand their concerns.
• Problem‑Solving: Quick thinking and resourcefulness to find solutions.
• Attention to Detail: Accurate data entry and meticulous documentation.
• Time Management: Efficient handling of multiple tasks while maintaining quality.
• Team Player: Collaboration with cross‑functional teams to achieve shared goals.
• Adaptability: Flexibility to adjust to new technologies, processes, and patient needs.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• On‑the‑job training modules covering healthcare regulations, patient communication, and system proficiency.
• Mentorship programs pairing you with experienced healthcare professionals.
• Opportunities to advance into senior support roles, team lead positions, or specialized clinical support tracks.
• Continuing education stipends for certifications such as Certified Patient Advocate or Healthcare Customer Service.
• Regular performance reviews with clear pathways for career progression.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional responsibilities with personal life. You will be part of a supportive, inclusive culture that values diversity, innovation, and patient‑centric care. Regular virtual team meetings, social events, and wellness initiatives keep our remote workforce connected and engaged.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• Flexible paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Remote work stipend for home office setup.
• Employee assistance program and mental health resources.
• Access to a digital library of learning materials and webinars.

How to Apply

Ready to make a difference in patients’ lives while enjoying the flexibility of remote work? Click the link below to submit your application and join the brighthush team.

Apply to brighthush

Closing Statement

At brighthush, your dedication to compassionate care will be recognized, rewarded, and nurtured. If you are a proactive, patient‑focused professional who thrives in a dynamic, technology‑driven environment, we invite you to apply today and help shape the future of remote healthcare support.