[Remote] Inside Sales Centre (ISC) Supervisor

Note: The job is a remote job and is open to candidates in USA. Renewal By Andersen of British Columbia is hiring an Inside Sales Centre Supervisor to lead and support Inside Sales Consultants booking qualified appointments across British Columbia and Alaska. The role focuses on coaching and employee development, call centre operations, performance management, and achieving appointment-setting and customer experience goals.

Responsibilities

• Lead, coach, and develop a team of Inside Sales Consultants
• Conduct regular one-on-one coaching sessions focused on performance and professional growth
• Monitor call quality and provide constructive feedback to improve results
• Support employee engagement, development, and retention
• Conduct performance reviews and assist with performance management conversations
• Foster a positive, accountable, and high-performing team environment
• Monitor daily call Centre operations and support departmental objectives
• Serve as Manager on Duty (MOD) on a rotating basis
• Ensure schedule adherence, staffing coverage, and operational efficiency
• Assist with inbound and outbound call activity during high-volume periods when required
• Evaluate calls using established quality standards and scorecards
• Track team performance metrics and identify opportunities for improvement
• Participate in recruiting, interviewing, onboarding, and training new team members
• Partner with internal stakeholders to support business initiatives and continuous improvement efforts
• Support organizational changes and communicate updates effectively to the team

Skills

• You're passionate about developing others, improving performance, and creating a positive team culture
• You understand that achieving results starts with strong coaching, accountability, and employee engagement
• You know how to balance business objectives with employee development and are comfortable having performance conversations, recognizing success, and helping team members overcome challenges
• Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment
• Demonstrated experience coaching, mentoring, and developing employees
• Strong communication and interpersonal skills
• Ability to motivate teams and drive accountability
• Experience working in a fast-paced, metric-driven environment
• Strong problem-solving, organizational, and decision-making skills
• Ability to manage multiple priorities effectively
• Comfortable working with CRM systems, reporting tools, and Microsoft Office applications
• Experience leading remote or hybrid teams is considered an asset

Benefits

• Monthly performance bonus opportunity
• Standard Health Benefits
• 401(k)
• Paid time off
• One-on-one onboarding, continued training, and leadership support
• Primarily remote position supporting operations across Alaska; most time spent in your home office

Company Overview